Freshtel MobileLink

Support

Frequently Asked Questions

Technical Issues

Can I use Freshtel MobileLink on any mobile phone?

No, you can only use the Freshtel MobileLink application on selected compatible mobile phones. These phones are:

  • Nokia E51
  • Nokia E61
  • Nokia E61i
  • Nokia E65
  • Nokia E66
  • Nokia E71
  • Nokia N81
  • Nokia N81 8GB
  • Nokia N82
  • Nokia E90 Communicator
  • Nokia N95
  • Nokia N95 8GB

How can I display the Freshtel MobileLink icon on the home page of my phone?

Once you have successfully installed the application on your phone carry out the following steps:

  • Go to Menu > Tools > Settings > General > Personalisation > Standby Mode
    • Opening Shortcuts menu will allow you to edit the softkey shortcuts available on the bottom of your Nokia’s home screen.
    • Opening Active Standby Apps menu will allow you to edit the shortcuts available on the top of your Nokia’s home screen.

What do I need to do if I have a firewall?

If you have a firewall, you may need to make some small changes before you can use your Freshtel MobileLink service with your router. In order for your phone to work, you need to allow all UDP traffic to 202.86.50.100. For further details, check your user manual or the manufacturer’s website. If you have any problems, please contact us.

I was cut off in the middle of a call. Why did this happen?

There are a number of reasons why this may happen:

  • Congestion on your router
    • This could be as a result of the number of connections into your router. This can be noticed by the router flashing an amber light rather than the normal green when operating properly You will have to restart the call again.
    • The distance covered by your wireless router has been exceeded. Connections to routers have a given range outside which they do not operate or transmit signals properly anymore. The ranges covered by router differ, and is usually specified on the routers user manual. Please ensure you are within the range recommended by your router manufacturer. Please wait for about a minute and try making the call again when within range of your wireless router.
  • Dropped calls
    • The person you were calling could have dropped out of coverage or their network may have dropped out, or there may have been some network interruption to the call path.
  • Insufficient funds
    • You may have run out of credit and had the call terminated by the Freshtel network. You will need to top-up either from your online My Account on this website or via the My Account menu within the Freshtel MobileLink application on your handset to make future paid calls.

All FAQs