Support

Frequently Asked Questions

My Account

• How do I update my personal details?
• I can’t log into My Account. What should I do?
• If I change my password online does it automatically update my details on the handset?
• How often do I get billed?

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How do I update my personal details?

You can update all your personal details within the online My Account section of this website. You will need to login to the site with your phone number and the password provided in the Settings page of the Freshtel MobileLink application on your phone.

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I can’t log into My Account. What should I do?

There are several reasons why you may not be able to log in to your account:

1. If you have forgotten your password go here and follow the on screen instructions to have your password emailed to you. Remember when you type in your password that it is case sensitive.
2. If you still can’t log in to your account, contact us.

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If I change my password online does it automatically update my details on the handset?

No. When you update your personal settings online you will need to manually enter the new password through the Settings option within the Freshtel MobileLink application found on your handset. Failure to update the application with your new password will cause the service to stop.

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How often do I get invoiced?

As a prepaid customer you will not receive any invoices. All calls are charged on a per call basis and paid calls will be deducted from your available Freshtel MobileLink credit.